Returns & Exchanges Policy

At BJ's Raw Pet Food, we want you and your pet to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day return policy on all unworn and unwashed pet apparel and accessories.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is free of pet hair.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.